TOP QUESTIONS
Where is my order?

Once your order is shipped, you will receive an email with a Track & Trace code. You can track your package via our TRACKING PAGE or by entering your code on the carrier's website. Please allow 24-48 hours for the tracking status to update after receiving your confirmation.
What is your return policy?
  • We offer a 14-day return policy from the moment you receive your order. Items must be returned unworn, unwashed, and in their original condition with tags attached.

    Note: Hygiene items like underwear or swimwear are non-returnable if the seal is broken.
How long does delivery take?

We aim to process orders within 1-3 business days.

Europe: 5-7 business days.
International: 7-10 business days.
Please note: During high-volume periods like Black Friday or Sale, slight delays may occur.

ORDERS & ACCOUNT
I haven't received my order confirmation. What should I do?

Order confirmations are sent automatically. If you haven't received yours within 15 minutes, please check your Spam/Junk folder. If it's not there, you may have entered a typo in your email address. Contact us at info@nolafashion.co so we can resend it.
Can I cancel or change my order?

Our warehouse processes orders very quickly (often within hours). If you need to make a change, please email us immediately with the subject line 'URGENT: CHANGE ORDER'. If the package has already been packed or shipped, we cannot make changes, but you can return the items once received.
I entered the wrong shipping address!

Please contact us immediately. If the order hasn't left our warehouse, we can update it. If it has already been shipped, we recommend contacting the carrier directly to request a redirection. We are not responsible for lost packages due to incorrect addresses entered by the customer.

SHIPPING & DELIVERY
Which shipping carriers do you use?

We work with trusted international and local shipping partners to ensure safe and reliable delivery. The specific carrier may vary depending on your location and availability. Tracking information will always be provided once your order has been dispatched.
My tracking says 'Delivered' but I don't have it.
  1. Check your mailbox and porch.
  2. Ask your neighbors or the reception desk.
  3. Check if the carrier left a 'Missed Delivery' note.

Wait 24 hours (sometimes carriers mark items as delivered early).If you still can't find it, please contact us at SUPPORT.
Do I have to pay customs or import duties?

For orders within UK, there are no extra fees. For international orders outside this region, customs duties and taxes may apply upon arrival. These fees are the responsibility of the customer and are determined by your local customs office

RETURN & REFUNDS
Do you offer free returns?

NO. Return shipping costs are THE RESPONSIBILITY OF THE CUSTOMER. However, if you received a damaged or incorrect item, the return is always free, please contact support first.
How long does a refund take?

Once your return reaches our warehouse, we inspect it within 2-3 business days. The refund is then issued to your original payment method and typically appears in your bank account within 5-10 business days, depending on your bank's processing time.
Can I exchange an item?

We do not offer direct exchanges. The fastest way to get the right size is to return your current item for a refund and place a new order for the correct size immediately.

PAYMENTS & SECURITY
What payment methods do you accept?

1. Cards: Visa, Mastercard, Amex, Maestro

2. Wallets: Apple Pay, Google Pay, Shop Pay
Is my payment data safe? (SSL Security)

Yes, completely. We use industry-standard SSL (Secure Socket Layer) encryption to protect your personal and payment information. We do not store your credit card details; they are processed securely by our payment provider.
My discount code is not working.

Please check:

  1. Is the code expired?
  2. Is it being combined with another offer (e.g., Sale items)? (Most codes cannot be stacked).

Did you enter it correctly without spaces?If it still doesn't work, contact us before checking out.

PRODUCT & SIZING
How do I choose the right size?

Check the Size Guide link on every product page for exact measurements. If you are between sizes, we recommend sizing UP for this collection.
How should I wash my items?

Wash inside out at 30°C (86°F). Do not tumble dry. Iron on low heat. Always follow the specific care label inside the garment.
Will sold-out items be restocked?

We frequently restock our core collection. For limited drops, once they are gone, they are gone.

CONTACT
How can I reach customer support?

You can email us at info@nolafashion.co or use the Live Chat on our website. We do not currently offer phone support.
What are your opening hours?

Our customer support team is available Monday to Friday, 09:00 – 17:00 Central European Time (CET).

For reference:

• United Kingdom: 08:00 – 16:00 (GMT)

• Eastern United States: 03:00 – 11:00 (EST)

• Pacific United States: 00:00 – 08:00 (PST)

We aim to respond to all inquiries within 24–48 hours.