Shipping Policy

Who We Are

Nola ("we," "us," or "our") operates the website Nola Fashion (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

  • Free Shipping: We offer free shipping on all orders.

Shipping Range

  • Delivery Area: We currently ship within the UK and US.
  • Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
  • Cut-off Time: Orders placed before 22:00 local time (based on the customer’s checkout region) will begin processing the same business day. Orders placed after this time will be processed the next business day.
  • No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

  • Estimated Delivery: Orders typically arrive within 5-7 business days after processing, depending on the destination.
  • International (US): 7-10 business days.

Shipping Process

  • Courier Services: Shipping Partners We work with trusted international carriers to ensure reliable delivery. The carrier may vary depending on your location.
  • Tracking Information: Once your order has been dispatched, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to become active.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Shipping Methods

  • Logistics Partners: We partner with Royal Mail, Hermes, Relay, and Yodel to deliver your orders reliably across the UK and beyond.
  • Carrier Selection: The carrier assigned to your order depends on your location and delivery requirements, ensuring optimal service for your area.

Returns

  • Returns Policy: For detailed return instructions, please refer to our Refund Policy.

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

  • Company Name: Elevate
  • Registration: 90835549
  • Mail: info@nolafashion.co
  • Address: Schoutstraat 36, 6463EH Kerkrade, Netherlands